We respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:
Returns are accepted within 15 days of receipt.
Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging.
We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
Urban Home reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
Many products are shipped via UPS, FedEx or USPS. Once shipped you can expect delivery to take about 9-12 business days or less to deliver. Most orders take 2-4 business days to process and ship out of our distribution centers unless a specific estimated shipping date is displayed.
Large items that are shipped using freight methods may take 14-28 days, depending on your location.
Your experience is important to us. If we can make it right, we will. If you are unhappy with a particular item, please notify us via chat or email within 15 days of receiving your order.
Please note returns if approved are subject to a 25% restocking fee. All items must be shipped back in appropriate packaging at the customer's expense.
In the event your shipment arrives in less than perfect condition, our team can help. Take pictures of and describe the damage in as much detail as possible. Contact us and we’ll take care of the rest.
Earth isn’t just our planet. It’s our only planet.
We’re committed to ethically sourced, sustainable goods with more than 80% of our products sourced from recyclable materials and packaging.
Quality is our Business
For more than 30 years, Urban Home has been creating new, innovative manufacturing techniques to bolster our products longevity and reliability. We know you value your investment and want it to last, that’s why we’ve designed our products to stay in homes, not in landfills.
Welcome to the Family
Your happiness is our first priority. Got a problem? No problem. We’ll make it right.
After all, you’re part of the Urban Home family now, and family always comes first.
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