Durham Library Shelf

Shipping & Returns

Thank you for shopping with Urban Home.

We respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

• Returns are accepted within 15 days of receipt.
• Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging.
• We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
• Urban Home reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

Many products are shipped via UPS, FedEx or USPS. Once shipped you can expect delivery to take about 9-12 business days or less to deliver.
Most orders take 2-4 business days to process and ship out of our distribution centers unless a specific estimated shipping date is displayed.

Large items that are shipped using freight methods may take 14-28 days, depending on your location.

Returns

Your experience is important to us. If we can make it right, we will. If you are unhappy with a particular item, please notify us via chat or email within 15 days of receiving your order.

Please note returns if approved are subject to a 25% restocking fee. All items must be shipped back in appropriate packaging at the customer's expense.

In the event your shipment arrives in less than perfect condition, our team can help. Take pictures of and describe the damage in as much detail as possible. Contact us and we’ll take care of the rest.